Frequently Asked Questions
my888 FAQ — Find Answers
Deposits, bonuses, slots, live casino, account security and KYC verification — find answers to the questions players ask most right here.
Questions can come up when using my888 — whether you're not sure how to deposit after opening an account, want to understand slots, want to learn how to play live casino, or want to know about the security of your personal information — you'll find complete answers across 20+ questions below. The questions are organised into 5 sections of 5 questions each, so you can go straight to the section you need. If you can't find your answer here, you can reach the my888 support team anytime via Live Chat, 24 hours a day.
Slots & Jackpot
RTP stands for Return to Player. It's a figure that shows what percentage of the total money wagered in a game is paid back to players on average. For example, in a game with 96% RTP, if you put in 100,000 Ks, you can expect to get back around 96,000 Ks on average. Keep in mind, though, that this is an average calculated over a long period of play and is not a guarantee of results in any single session — individual outcomes will vary.
Free Spins are usually awarded automatically when scatter symbols land during gameplay. The number of Free Spins and how they work differs from game to game. Whether winnings from Free Spins can be withdrawn as cash depends on the individual game's rules and my888's bonus terms — read the bonus terms for the game you plan to play before you start.
In most games, players can select Demo Mode after logging into their account. Demo Mode lets you understand how the game works, its features and its paytable without using real money. However, winnings from Demo Mode cannot be withdrawn as cash — you need to play with a real deposit to win real money.
A Progressive Jackpot is a prize pool that grows over time because a portion of every player's bet is added to it. Winning the jackpot happens randomly, and the way each game triggers it differs. Once a player wins, the jackpot resets to zero and starts building again. If you are aiming for the big prize, you usually need to bet at or above a set minimum — check the in-game information carefully.
RTP is the average return rate, while Volatility describes how often prizes are paid out. High Volatility games go longer between wins but can pay out large prizes when they hit. Low Volatility games pay out smaller wins more frequently. Low Volatility games may suit players who want to avoid losing large amounts quickly, while players chasing big prizes tend to prefer High Volatility.
Documents & Verification
my888 may request KYC (Know Your Customer) verification when a player makes their first withdrawal or when there are large deposit or withdrawal amounts. This is to protect players' funds and prevent fraud. If you filled in accurate details when opening your account, the KYC process will go faster.
my888 protects documents submitted by players using SSL encryption. The Privacy Policy states that personal information is used only to provide services to the player and my888, and will not be shared with third parties without the player's consent. You can read the full details on that page.
You can submit a Myanmar National Registration Card (NRC) or a passport. For NRC holders, the NRC is generally sufficient. The photo you submit must show the document clearly, be the original (not expired), and have no cut-off edges. If you are taking the photo with your phone camera, shoot in a well-lit place without any part of the document going out of frame.
If your verification is rejected, my888 will notify you of the reason by email or Live Chat. Common issues are an unclear photo or incomplete details. You can then re-submit a correct photo following the instructions given. If the problem continues, contact the support team via Live Chat — they are available 24 hours a day.
How to Deposit
my888 does not charge players any deposit fee. However, the payment method you use yourself (for example KBZPay or Wave Money) may apply its own exchange rate or transfer fee — that depends on the app's own policy and is worth keeping in mind.
At my888 you can deposit and withdraw using KBZPay, Wave Money, AYA Pay, CB Pay and Bank Transfer. All of these methods support Myanmar Kyat, and you can deposit anytime from a single mobile phone, making it convenient for players.
The minimum deposit is 10,000 Ks for any payment method. The minimum withdrawal amount is 30,000 Ks. Players who want to claim a bonus can check the Welcome Bonus — 150% on your first deposit up to 200,000 Ks — after logging into your account.
To deposit with KBZPay: (1) Log in to your my888 account and select Deposit, (2) Choose KBZPay as the payment method and enter the amount you want to deposit, (3) Transfer the money from your KBZPay app to the my888 KBZPay number shown on screen, (4) Enter the Transaction ID in the my888 deposit form and confirm — once these steps are done, the funds will appear in your account.
If your deposit hasn't arrived in your account after 15 minutes, contact the my888 support team via Live Chat. Have your transfer screenshot, Transaction ID, and transfer time ready — this information helps the team resolve the issue faster. The support team is available 24 hours to assist you.
Baccarat & Table Games
In Roulette, players place bets before the spin on which number the ball will land on, which color (red or black), or which number group. The wheel is spun and payouts are based on where the ball lands. There are many bet types — Single Number bets pay more, while Red/Black bets pay less — so players can choose based on their preferred level of risk.
Live Casino can be played on both Android and iOS phones through a browser. There is no need to download a separate app. Since you are streaming Live Dealer video, a stable 4G or WiFi connection is recommended — a weak connection may cause video interruptions that affect gameplay.
Baccarat has just two sides: Player and Banker. You bet on which side will get closer to 9. After the cards are dealt, the values are added together and only the right-hand digit counts (for example, 15 = 5). You can also bet on a Tie. Because the rules are simple, Baccarat is usually the first game new Live Casino players go for.
In Dragon Tiger, instead of Player and Banker like in Baccarat, each side — Dragon and Tiger — receives just one card. You bet on which side has the higher card. It is the most straightforward game with the fastest outcome, which is why many players enjoy it. A Tie Bet is also available.
Most Live Dealer games have a chat function, so you can interact with the dealer through in-game chat while you play. On fairness — the games are streamed live from a real studio, and actual cards, wheels, or dice are used rather than a Random Number Generator, so players can watch every round with their own eyes.
Security & Personal Information
If you notice activity on your account that you did not make, change your password immediately — choose a strong one that mixes uppercase and lowercase letters, numbers, and symbols. Then notify the my888 support team right away via Live Chat — they can temporarily lock your account if needed. Also check your email and phone number to see whether anything has been changed without your knowledge.
my888 protects players' financial transactions and personal information with SSL encryption. On top of that, OTP verification is required when making changes to your account, making it difficult for anyone other than the account owner to gain access. Players should also do their part by using a strong password and avoiding logging into their account on public WiFi wherever possible.
my888's support team will never ask for your OTP code, password or PIN via chat. If you receive such a request, treat it as phishing immediately — do not share anything, and report it directly to my888 via Live Chat.
The only official my888 URL is my888.today. Always check the URL in your browser's address bar — if you see a typo or a different domain (e.g. my888-vip.com, my888bet.net), close it immediately. Instead of clicking links that appear on social media, type the URL directly into your browser for a safer connection. If you spot a suspicious link, you can notify the support team with a screenshot.
After logging into your my888 account, you can check your deposit/withdrawal records and game history under the Transaction History and Game History sections. If you notice any unrecognised transactions or entries in those records, change your password immediately and notify the support team — taking screenshots of the records before contacting them will help resolve the issue faster.
Still can't find the answer you're looking for?
If you have a new question, you can reach the my888 support team anytime via Live Chat, 24 hours a day. There's a team ready to help in Burmese, covering deposits and withdrawals, games, bonuses and account inquiries.
my888 Login — Sign in and open Live Chat