Responsible Gaming at my888
Gaming is for fun and entertainment. my888 provides tools and guidance to protect players' wellbeing and financial safety.
How We Protect Our Players
At my888, we hope every player games purely for fun and entertainment. We genuinely believe that gambling is not a way to earn income — it is entertainment where losses are possible. That is why my888 puts players' wellbeing first and provides self-control tools, limits, and support.
We understand that gaming can become a problem. When financial difficulties arise, or when it becomes hard to control the time and money spent on gaming, it is important to know that tools are available to help right away. This page clearly sets out self-check questions, limit tools, exclusion options, and ways to contact specialists.
Control Tools for Players
Deposit Limits
You can set the maximum amount you are allowed to deposit daily, weekly, or monthly in advance. The limit takes effect immediately after you set it and can only be changed after prior notice.
Gaming Time-Out
You can take a temporary break from 1 to 30 days. During the Time-Out period, you cannot log in to your account and all gaming activity is paused.
Self-Exclusion
You can choose a long-term Self-Exclusion of 6 months, 1 year, or indefinitely. This option takes longer to reverse and has specific procedures for lifting it.
Gaming History Review
You can check in your account exactly how much you played and how much you lost over any period. A complete gaming record is available to help you manage your finances.
Age 21+ Verification
Only players aged 21 and above are allowed to open an account at my888. We have a strict verification process in place to prevent underage gambling.
24/7 Myanmar Language Support
For any questions about responsible gambling, our team is ready to assist you in Myanmar language via Live Chat and email.
Warning signs that you may have a gambling problem
If any of the following signs apply to you, it is important to take a step back and review your gambling habits.
- Continuing to play in the belief that you can win back money you have lost
- Hiding your gambling from family and friends
- Trying to borrow money or funds in order to gamble
- Feeling irritable or angry when gambling is not going well
- Gambling is affecting your work, studies or family relationships
- Frequently noticing that you have gambled more than you intended
Ask yourself
Answer the questions below honestly. If any answer is "yes", please consider reaching out to our support team.
Do you often end up gambling more than you planned to?
When you lose, do you feel a strong urge to play again straight away to win it back?
Is gambling getting in the way of your daily responsibilities?
Have you ever gone beyond your set budget and turned to loans or savings to keep gambling?
How to use self-control tools
Deposit Limits
Log in to my888, go to Account Settings and select Deposit Limits. You can set daily, weekly or monthly limits. Limits take effect immediately. To increase a limit, a request must be submitted at least 24 hours in advance.
Gambling Time-Out
Go to Account Settings and select Time-Out. You can choose a period from 1 to 30 days. Your account will only be reopened once the period is over. This takes effect immediately.
Self-Exclusion
If you need a longer break, contact Support or manage it through Account Settings. You can choose 6 months, 1 year or an unlimited period. The account cannot be reopened during this time and can only be reviewed once the period has ended.
Getting Help
If you feel you have a gambling problem, contact us via my888 Live Chat or email. Our team is available 24/7 in Myanmar language.
Players aged 21 and above only 21+
my888 does not allow anyone under 21 to gamble. This policy is a firm commitment that will not change. We have a strict age verification process in place before any account can be opened.
Parents and guardians — keep your account password private and stored securely so children cannot access your account. Only you should log in to your own account. You are welcome to contact us with any questions about protecting your family.
Warning: If you notice a child gambling, contact our Live Chat immediately. We will block and investigate the account.
The core principles of responsible gambling
Setting a Budget in Advance
Decide how much you are willing to spend before you start, and stick to that amount. Do not chase losses by playing more in the hope of winning back what you have lost. Setting a loss limit helps protect you from financial pressure.
Accepting That Losses Are Normal
Every game carries the risk of losing. Go in knowing that gambling is for enjoyment and that losses are a normal part of the experience.
Managing Your Playing Time
Set limits on how long you play and put your family relationships, work and health first. Gambling should only be one small part of your life.
Only Gambling With Money You Can Afford to Lose
Only play with money you can afford to lose. Avoid gambling with loans, business investments, or money set aside for your family's health or education.
Need help?
If you feel like gambling is getting hard to control, our team is available 24/7 in Burmese. We can help with everything from setting limits to applying for self-exclusion.